Privacy Policy
Last Updated: June 2026
Introduction
Frago ("we", "us", "our") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, communicate with us, or otherwise interact with us.
We are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
Data Controller
Frago is the data controller responsible for your personal data.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: enquiries@fragoandco.com
Address: First Floor, Chestnut Hall, 2 Southam Road, Dunchurch, Rugby, CV22 6NL
If applicable, you may also contact our Data Protection Officer at the above email address.
Information We Collect
Information You Provide to Us
We may collect personal information that you voluntarily provide when you:
● Complete forms on our website
● Contact us by email, telephone, or social media
● Request information about our products or services
● Subscribe to newsletters or marketing communications
● Participate in surveys, competitions, or promotions
This information may include:
● Name
● Email address
● Telephone number
● Postal address
● Company name
● Any information contained in correspondence you send to us
Information We Collect Automatically
When you visit our website, we may automatically collect:
● IP address
● Browser type and version
● Device information
● Operating system
● Referral source
● Website usage information
● Pages visited and time spent on pages
● Date and time of visits
● Cookies and similar tracking technologies
Information We Receive from Third Parties
We may receive information from:
● Analytics providers
● Advertising partners
● Payment processors
● Social media platforms
● Business partners
● Publicly available sources
How We Use Your Information
We process your personal data only where we have a lawful basis to do so.
Contract
We may process your information where necessary to:
● Provide products or services
● Manage customer accounts
● Process payments
● Respond to enquiries
● Fulfil contractual obligations
Legitimate Interests
We may process your information where it is necessary for our legitimate interests, including:
● Operating and improving our business
● Improving our website and services
● Preventing fraud and misuse
● Ensuring website security
● Managing customer relationships
● Analysing website performance
Consent
Where required, we will ask for your consent to:
● Send marketing communications
● Use non-essential cookies
● Process information for specific purposes
You may withdraw your consent at any time.
Legal Obligations
We may process personal data where required to:
● Comply with legal obligations
● Respond to regulatory authorities
● Prevent unlawful activities
● Establish, exercise, or defend legal claims
Marketing Communications
We may send marketing communications where:
● You have consented to receive them; or
● We are otherwise permitted to do so under applicable law.
You can unsubscribe from marketing communications at any time by:
● Clicking the unsubscribe link in our emails; or
● Contacting us directly.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience, analyse website traffic, and support marketing activities.
You can manage your cookie preferences through your browser settings or our cookie consent tool.
For more information, please see our Cookie Policy.
Sharing Your Information
We may share your personal data with:
● Service providers and suppliers
● Payment processors
● Hosting and cloud service providers
● Analytics providers
● Marketing platforms
● Professional advisers
● Regulatory authorities where required by law
We require all third parties to respect the security of your personal data and process it in accordance with applicable data protection laws.
We do not sell your personal data.
International Transfers
Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including:
● Adequacy regulations approved by the UK Government;
● International Data Transfer Agreements (IDTAs); or
● Other lawful transfer mechanisms recognised under UK GDPR.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
● Providing services
● Complying with legal obligations
● Resolving disputes
● Enforcing agreements
Retention periods vary depending on the type of information and legal requirements.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against:
● Unauthorised access
● Accidental loss
● Alteration
● Disclosure
● Destruction
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Under UK GDPR, you have the right to:
● Access your personal data
● Correct inaccurate information
● Request deletion of your personal data
● Restrict processing
● Object to processing
● Request data portability
● Withdraw consent where processing is based on consent
● Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us using the details provided above.
Complaints
If you are unhappy with how we handle your personal information, we would appreciate the opportunity to address your concerns first.
You also have the right to lodge a complaint with the Information Commissioner's Office:
Website: https://ico.org.uk/make-a-complaint/
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed at children under the age of 13, and we do not knowingly collect personal data from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and where appropriate we will notify users by email or other suitable means.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions regarding this Privacy Policy or our data practices, please contact:
Frago
Email: enquiries@fragoandco.com
Address: First Floor, Chestnut Hall, 2 Southam Road, Dunchurch, Rugby, CV22 6NL